WholesalePBX services are governed by our reasonable use policy. This policy is intended to give a guideline of the intended and permissable uses of our service and to prevent exploitation, fraud, and abuse of our unlimited calling plans and features. WholesalePBX reserves the right to change this policy at any time and to use independent judgement as appropriate.

How is reasonable use defined?
WholesalePBX's voice service is intended for live communications between two people. Usage beyond this definition is generally considered unreasonable use.

How is unreasonable use defined?
Unreasonable use includes, but is not limited to, the following:

• Resale of service to others
• Calls without live conversation, such as autodialers and fax/voice blast
• Outbound telemarketing
• Excessive call forwarding or call transferring
• Excessive call lengths
• Excessive calls to high-cost destinations (see below)
• Significant number of calls of very short duration (indicative of autodialers)
• Significant number of unique numbers called
• Excessive number of calls made during a month

Unreasonable use is evaluated on a case by case basis and may include other factors indicative of abuse or attempt to evade the reasonable usage policy.

What are "high-cost destinations"?
Some telephone companies, particularly in rural areas of the United States have enacted particularly high rates to complete calls on their networks. These rates, known as termination charges, in many cases are 20 to 40 times as expensive as typical termination charges. In many cases these rates are simply reflecting the high cost of small telephone companies providing service in sparsely populated areas such as Alaska. However some rural telephone companies have made arrangements with phone sex and conference calling providers (for example) to take advantage of these termination charges while providing ostensively "free" service to the users. The result is the "free" isn't free, it is simply paid by the telephone service provider initiating the calls.

Many telephone service providers such as Google Voice, for example, have decided to block all calls to these high cost destinations. WholesalePBX has decided to allow the calls but to closely monitor their usage. Excessive calls to these destinations will be considered unreasonable use.